Dispatch & Delivery Policy
Once you have placed and confirmed your order, you will receive a confirmation receipt of payment, and an official tax invoice can be emailed to you upon request. We do endeavour to have your items sent to you as per our delivery time frame, however, if there are any problems with your order, we will contact you with regards to the issue as soon as possible.
The Knife Kompany Contact Details
Address: PO Box 1278, Maleny 4552, Queensland, Australia
Hours: Monday, Tuesday, Wednesday, Thursday, Friday | 9:00 am – 5:00 pm
Sales: +61-0407-391-327
Email address: sales@theknifekompany.com
How long will my order take to ship?
Once your order is placed it will be dispatched within 2 – 4 business days from our dispatch address, then collected by one of our freight partners to deliver to your door. Special Orders are dispatched from our dispatch address within 2 – 3 weeks (Custom Orders). Bulky & Oversize Orders vary depending on the size and delivery carrier.
Once my order ships, how long will delivery take?
In order to get your purchase to you in the quickest time possible, your order will be delivered directly to a capital city depot of one of Australia’s largest freight providers such as Australia Post and Toll, plus many more. To estimate delivery times to your area, please refer to the table below.
Shipping Delivery Times
| Delivery Location | Estimated Delivery Times* |
| Melbourne, Sydney, Adelaide | 3-6 business days after dispatch |
| Brisbane, Canberra, Geelong, Newcastle | 4-8 business days after dispatch |
| Perth, Hobart, Darwin | 5-9 business days after dispatch |
| Non Metro – VIC, NSW, SA | 4-8 business days after dispatch |
| Non Metro – WA, TAS, QLD | 7-14 business days after dispatch |
| Far North WA, Far North QLD and NT | 7-14 business days after dispatch |
Delivery Fees
Delivery fees are payable in addition to the purchase price of each Product. Currently all deliveries are made by Australia Post with a tracking number supplied to you via your email address. Deliveries are made to you during normal business hours. If your address is unattended at the time of delivery a notice will be issued requiring you to take delivery at an Australia Post, post office. Aussie Knife Company currently ships orders to Australian addresses only.
You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:
- special, non-stock and/or custom made items;
- heavy, bulky and/or awkward items;
- express or urgent deliveries;
- bulk or large quantity orders, or
- if you require insurance.
You acknowledge and agree that Aussie Knife Company is not liable for any loss or damage incurred to your order during transit. Please advise us if you require additional help or an insurance.